Author Email: Kanchan.firstname.lastname@example.org
Organization continually search for ways to improve their training programs. Skill gap assessment is a significant management tool that measures the difference between the existing skills and the required skills in an employee. It determines what training needs exist and thus helps in designing appropriate and effective training programs. It is important for the organization to take control on skills of the employees to sustain competitive edge. Thus, conducting skill gap assessment is central to the success of an organization. In this study, skill gap assessment is undertaken on the employees of RCCPL Private Limited Nagpur, to identify the skill deficiencies in them and suggest improvements to meet the present and future requirements of the organization. The sample size taken is 40 employees. The data was collected using a structured questionnaire followed by interviews with the departmental heads. The major findings reveal that many employees out of the total sample feel that they lack communication skills and ICT (Information and Communication Technologies) skills and thus a skill gap exist in this area. This assessment will help the organization to plan suitable training initiatives for their employees and will help the organization to gain maximum benefit from the training investment.
Keywords Skill Gap Assessment, Training needs, Performance
All kinds of organizations have started to realize that the only way to create a competitive edge in today’s business environment is to develop the skills and competencies of its people. An organization is only as better as its employees are. In constantly changing work environments, in order to meet the growing challenges at work, it is essential for employees to possess skills. In today’s business era it is necessary for organizations to invest in skill building of their employees to ensure improved productivity and performance. But the decisions made about these investments must be based on some concrete facts and analysis and this is where skill gap analysis plays a crucial role. A skill gap analysis aims at identifying the gap between the requirements of job and the competencies of employees. In simple words, it finds a mismatch between the skills your employees have and the skills your employees need. The basic motive of carrying out a skill gap assessment is to bridge the gap between the actual and wanted skills by finding out inconsistencies (Rothwell and Kazanas 1998). Carrying out skill gap assessment before undertaking a training activity guarantees the success of the training program. It brings harmony between the individual skill needs and the organizations desire for effective performance. (Potter et al. 2003).The organizations which fail to indulge in continuous skill building end up losing in competition.
The study revealed that out of the five broad skills namely; Communication Skills, ICT (Information, Communication &Technology), Team Skills, Planning and achievement, Time Management, employees working in MP Birla Cement possess all the skills necessary to carry out their job effectively except Communication skills and ICT skills. Skill Gap Analysis revealed that many employees feel that they lack communication skills and ICT skills and this thought was supported by the suggestions given by the unit heads. In today’s scenario, for any organization to sustain in this competitive business environment, employees with good communication skills are an essential requirement. Thus suitable training initiative must be undertaken to improve the communication skills of the employees. Also now a days technological skills are becoming more important than before, and their importance isn’t getting diminished anytime soon thus organization should plan appropriate training programs to upgrade the ICT skills of its employees.
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