Every Moment Matters: Study of Employee Engagement at Radisson Hotel Group, Nagpur

Author Name(s): Mr. Tejosh Kumar Saini, Dr. Ruchi Sao
Author Email: hrm@rdnagpur.com

Abstract 

The term ‘engagement’ is one of the most talked terms in the field of human resource management. Surely this reflects its importance as a tool for effective management of employees, however at the same time this also reflects the complexities that it involves. A lot of surveys have been conducted to ascertain the better way of engaging employees, be it through recommendation of changes in technology or policy or organisation’s mission or change in internal way of working. However, the more the research and new practices we come across and apply every day the more challenges we face particularly in Indian hospitality sector wherein retaining good employees for long and holding them to grow with the organisation is often a challenge. This paper examines the methods adopted at Radisson Blu Hotel Group (RDN), Nagpur in keeping score of its employee engagement at high level, resulting in business performance. The paper would discuss the various approaches adopted, be it: • Bringing a culture which intrinsically develops employee engagement; • Instant recognition of a good work; • Applying forced measures to secure good health of employees; • Imbedding fun as part of work; • Ensuring process oriented employee career growth; • Managing work life balance; • Developing employees’ basic skills as per need of the society; • Strategizing engagements activities as per tenure in organisation. Thus, the paper tries to find out the success or lack of it in any of the activities adopted at this work place and tries to derive a better way of implementing all this methods.

Keywords Employee Development, Employee Engagement, Organization Culture

Introduction:

Simon Sinek in his book on “Start with why” aptly said, “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” The concept of employee engagement has been used synonymously with employee happiness or job satisfaction. However, it is actually the emotional connect and attachment of an employee towards his job and organization. The concept of employee engagement states that the employee will always be proactive, take the job beyond job description and act with full responsibility and accountability. Radisson Blu Hotel Group (RDN), takes intense efforts in hiring human resources by applying appropriate checks in recruitment and selection process to ensure they get near to perfect candidates as per organisation’s requirement. While as a recruiter when we apply all the checks to ensure right availability, don’t forget that the candidate is also applying the checks whatever available to him/her to select employer of his choice. Now after such a careful selection when a candidate decided to join a particular organisation it exhibits his contentment and enthusiasm to work with the company and to gain benefits from his work with the organisation.

Conclusion

RDN thrives on its belief i.e. “Every Moment Matters”. To inculcate this in its culture the efforts are directed towards developing above mentioned competencies in all those employees who are working at leadership position at RDN. As it is been claimed that staff does not leave any organisation, they leave their supervisor or boss. It was necessary to make the leaders understand the importance of their behaviour and conduct towards their team. By valuing each moment a staff spends at work, the leaders can make the moments memorable for employees. The result of above mentioned engagements practices are manifold. In past three years since when these practices are executed at RDN, the attrition count is reduced from 5% to 3%, and on business front RDN has seen a double digit growth in revenues. However not all the practices were successful, like, bifurcation of name tags, prohibition on tobacco consumption and English speaking classes does not had considerable impact on employees motivation level. However by other means RDN assured to its employees that every moment spent at RDN will be valued and considered fruitful for them.

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