Relationship between Religious Attitudes and Organization- Based Self-Esteem among Executive Agencies Staff in Khash city

Abstract The aim of this study was to investigate the relationship between religious attitudes and organization-based self-esteem among executive agency staff in Khash city in 2015. The population of the study consisted of all 1717 government employees working in executive agencies in Khash city, of whom 355 employees were selected as the sample size. The […]

Studying the impact of electronic service quality on customer satisfaction in the banking industry (Case Study: Bank Refah Kargaran, Khuzestan)

Abstract As the first step, this study aims at examining the relationship between dimensions of service quality received and customer satisfaction, and then in the second step, it tries to examine the effects of customer satisfaction on behavioral intentions (purchase, change, and complaint intentions). The study is applied in terms of purpose, and considering method, […]